Service

Teller cash recycler and note vault installation

These are the units that stall a branch refresh, and rarely because of the lift. Wilco has installed them for more than twenty years, in teller lines that reopen on schedule.

The heavy units are surveyed before they are bid.

A branch refresh fails on the day a unit arrives and cannot clear the vestibule. That is a planning failure rather than a lifting one, so every heavy unit is surveyed before it is bid, and the date given is the date that holds.

Crew size is set at bid time

The crew for a heavy configuration is set when the job is bid, from the unit and the route, and it is written into the bid. It is never discovered on site.

Width decides more jobs than weight

Weight is a question of equipment, and the equipment is on the truck. Width is a question of the building, which is why it is settled before a date is given.

Counter cuts and under-steel relocation.

These are the two jobs that turn a straightforward installation into a phone call, and many crews will not take either one.

Counter cuts

When a unit has to sit in the teller line and the millwork does not fit it, the counter is cut to fit, cleanly, with a finished edge the branch can live with. It is carpentry in the middle of a rigging job, often on a Saturday, in a room that opens on Monday.

Under-steel relocation

Some units live beneath the teller line. Moving one means bringing it out from under fixed steel and millwork without dismantling the line, and the order of that work is settled before the job, not during it.

The equipment Wilco sets.

Branch cash equipment by class, and what each class usually requires to reach the room it will occupy.

Device classWhat the job usually requires
Note vaultsA route planned from the dock, floor loading checked, anchored to the slab
Teller-facing recycler unitsUndercounter clearance, and often a counter cut
Cash dispensersUndercounter clearance plus rack-out room behind the unit
Bill and note recyclersDoor widths, and whether it sits in the teller line or free-standing
Coin recyclers and loose coin modulesFloor protection, and a delivery on the same day as the paired bill unit
Coin counters, wrappers, and note sortersHand truck or skate

Wilco is an approved contractor for a national cash automation manufacturer, and carries manufacturers as additional insured where a contract requires it.

Moving one across the branch, or across town.

A recycler moved ten feet is still a rigging job, and often a tighter one than the original installation, because the room around it is finished.

Branch to branch is the other common move: out of the old building, onto a Wilco truck, and into the new one, with one crew at both ends so responsibility never splits. When the new branch is not ready, the unit waits at the Salt Lake City warehouse.

A recycler or vault bid starts with the unit and the branch.

Equipment, branch, date, and any access constraint already known. The bid comes back from the crew that will perform the work.